Returns & Refunds

We carefully inspect your order prior to shipment. If you notice any damage when you receive your package, notify us right away; please send pictures of broken items and we will arrange for a prompt replacement.

WHERE DO I SEND MY RETURNS?

The customer support will contact you to provide the address to which the product should be returned. The product must be sent through a postal system that allows tracking, tracking number must be provided to customer support to follow up. Once customer support has received the item, we'll be able to make the a refund or delivery of a new product.

DO I HAVE TO PAY FOR THE RETURN?

We will be responsible for shipping costs and product refunds for those products that meet the following conditions:

1. Products with manufacturing defects that make it impossible to use

2. That the product received is totally different from the order.

The buyer is responsible for shipping costs, if:

1. The product does not meet customer expectations.

2. Customer simply want a change for another product or return it.

If you are dissatisfied for any other reason, please email us at info@viralgadgets.com and we will happy to help you.